Golf Cart Parts and Accessories Shipping & Return Policy
Inventory Availability and Backorders:
King of Carts will try and ship every order received within 48 hours. However, we cannot guarantee this as inventory levels can change significantly each day. Backordered merchandise is inventory that is not currently in stock for shipment. In most cases, these items are on order and in-transit from the manufacturer and we are tracking these packages and waiting for the items to arrive.
King of Carts makes every effort to get items back in stock as soon as possible. If we have not been able to locate and ship the item or items to you within 30 days, an order status email will be sent to you.
If the backordered item or items are no longer available from the manufacturer, we will cancel the item from your order and notify you immediately by email or telephone. The item will then be removed our online store.
You can check the status of your order at any time by sending an email to firstname.lastname@example.org.
Limited Warranty: (Policy Excludes retail and wholesale golf cart sales)
King of Carts warrants all new products against manufacturing defects for a period of 30 days from our customers purchase date. Rebuilt, remanufactured and used parts are not included.
King of Carts will not be liable for ANY cost of installation, service calls, alleged harm – both personally or materially, damages resulting from the installation of our parts, installation of the wrong or defective parts, or correct parts installed in a manner other than consistent with the instructions provided by the manufacturer.
Electrical parts are not returnable once installed or connected to a power supply. This includes, electric motors, electronic speed controllers, switches, solenoids, relays, charge indicators, battery chargers, gauges, horn, speedometer, coils, diodes, voltage regulators/reducers, starters unless covered by a expressed written manufacturer’s warranty. King of Carts extends no warranty on electrical or electric components or parts beyond 30 days.
New parts and accessories are returnable within 10 days of customer receipts.
To return an item, please send us an email or contact a Customer Service Representative for a Return Authorization Number. All items require a Return Authorization Number, need to be in original packaging and be in new condition for the return to be accepted and processed. Only returns with an authorized RMA number displayed on the label will be accepted by our receiving department. Products returned without an authorized RMA number will be refused and returned to sender. To determine if your product is eligible to obtain an RMA number, please contact us. Custom or special order products are non-returnable, unless damaged due to shipping, or by our error.
Any items ordered that are not on our website are considered special order items, other non-returnable items include batteries, hardware, custom parts, custom accessories, aerosol cans and electrical items. All Special order items are non-returnable
If you received the wrong product, contact us within 10 days of receipt and we will issue a RMA number.
You may send returned parts and accessories back to King of Carts with RMA number via US Mail, Federal Express or UPS. You should request a tracking number on your return shipment as we are not responsible for lost packages.
After the returned item is received and approved, a refund will only be issued on the credit card it was originally charged for the purchase.
If your package arrives damaged, report it to us immediately or refuse the package. If the carrier has damaged the package in transit, they are liable and will return the package to King of Carts at no cost to you. If the package appears to be intact, but an item inside has been damaged in transit, you must report it to King of Carts within 3 business days so that we can file a damage report.